Frequent Questions

Frequent Questions

I have not received my purchase confirmation

The confirmation of your purchase arrives immediately to the email that you have left us contact, be sure to check the spam, unwanted or other tray of your email since it is possible that it arrived there. If not, just let us know your full name and contact number in any of our care channels to check it together.

Why does the confirmation reach the Spam, Unwanted or Other tray?

Your email security filters out the emails that you most often talk to and the ones that are completely new tend to go to referral trays. So you can add us as a contact or just check that our answers reach your main tray.


I have my order number, now what do I do?

Once you have received your order number, just wait for our email with the generation of the tracking number so you can check the status of your order. Keep in mind that the generation is automatic and when you receive it the Post system may not yet be updated, so we ask you to try again in the next 5 working days. 28 I received my tracking number but no information or it appears as missing or missing. As indicated in point 3 you received your tracking number that was automatically generated so it may not be updated on the official platform, so we share search platforms to be able to consult the movement. We recommend you start tracking the following working days.


About my order

If you have any other questions you can send us your inquiry to clientes@maikoshop.com